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Customer Support Engineer

key Responsibilites:-

• Responsible for Component level / Board level repair of Ultrasound / Color Doppler machine at customer premises / Service Centre during warranty and post warranty period.

• Responsible for live demo of our products / customer training.

• Should be able to handle customer queries during demo.

• Responsible for selling AMC to customers, providing service against AMC and collection of Repair / AMC dues from customer.

Qualification :-

• Customer Support, Troubleshooting, and Technical Support skills

• Excellent communication skills • Experience in field service

• Knowledge of relevant software and tools

• Problem-solving and analytical skills

• Ability to work well in a team

• Experience in the recruitment industry is a plus

• Bachelor’s degree in a relevant field

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